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Contact Us

We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.

If you are an AmeriHealth VIP Care (HMO SNP) member:

Contact us by phone, mail or email:

  • Phone
    1-866-533-5490 (TTY/TDD 711), 8 a.m. to 8 p.m., 7 days a week.
  • Email
    You can contact us by using our secure contact form.
  • Mail
    AmeriHealth VIP Care (HMO SNP)
    Member Services
    200 Stevens Drive
    Philadelphia, PA 19113-9802

If you are not an AmeriHealth VIP Care (HMO SNP) member:

  • An AmeriHealth VIP Care (HMO SNP) Customer Service representative will answer your questions. Call us toll-free at 1-855-241-3648 (TTY/TDD 711), October 1- February 14, 8 a.m. to 8 p.m., 7 days a week, and February 15- September 30, 8 a.m. to 8 p.m., Monday through Friday.

If you are a Broker, call C.C.C. Broker Support at 1-855-241-3647.

If you are a Provider:

Contact us by phone or email:

Resursos en Español
Para informacion en Español, por favor llame al department de atencione al cliente de AmeriHealth VIP Care (HMO SNP).

If English is not your first language, view our Multi-Language Interpreter Services.